Refund policy

Exchange & Return Policy

At The Constant Fragrance, we are dedicated to delivering an unparalleled luxury experience. We take immense pride in the craftsmanship of our signature scents and want you to be completely satisfied with your purchase. However, due to the deeply personal nature of fragrances and our strict hygiene standards, our return and exchange policy is outlined below.

1. Eligibility for Returns We gladly accept returns strictly for an exchange within 7 days of the delivery date. To be eligible for a return, your item must meet the following criteria:

  • It must be absolutely unused and in its original condition.

  • It must be in its original packaging with the plastic seal/cellophane completely intact. (Due to hygiene protocols, opened or sprayed perfumes cannot be accepted).

  • It must be accompanied by the original receipt or proof of purchase.

2. Damaged, Leaked, or Defective Items Your satisfaction is our utmost priority. If your order arrives damaged, leaked, or if you receive an incorrect item, we will replace it free of charge.

  • You must notify us within 48 hours of receiving the parcel.

  • Please share a clear unboxing video or high-quality photographs of the damaged item and the shipping box with our support team.

  • Once verified, we will arrange for a replacement to be dispatched to you immediately.

3. Non-Returnable Scenarios Fragrance is a deeply personal journey, and how a scent performs can vary beautifully based on individual skin chemistry. Therefore, we do not offer exchanges for:

  • "Change of mind" once the packaging seal has been broken.

  • Subjective preferences (e.g., disliking the scent profile after spraying).

  • Items purchased during promotional sales, flash deals, or clearance events.

4. How to Initiate a Return for Exchange To start a return or report a damaged item, please reach out to our dedicated support team:

  • Email: support@theconstantfragrance.com

  • WhatsApp: +92 340 7082318

If your return is accepted, our team will provide you with clear instructions on how and where to send your package.

5. No Refund Policy (Exchange Only) To maintain the exclusive nature of our brand and ensure the highest quality and hygiene standards, we do not offer cash refunds. All eligible returns (as per the criteria mentioned above) will be processed strictly as Exchanges.

6. Exchange Process & Associated Shipping Fees If your sealed, unused fragrance qualifies for an exchange, we will gladly help you swap it for a different scent from our collection. Please note the following regarding shipping charges:

  • For Damaged/Incorrect Items: If the exchange is due to an error on our part (e.g., damaged in transit or incorrect item sent), The Constant Fragrance will cover all replacement shipping costs.

  • For Customer Preference Exchanges: If you wish to exchange an intact, sealed product for a different scent, the customer is entirely responsible for all associated courier charges. This includes the delivery fee for returning the original item to our warehouse and the shipping cost for dispatching the new fragrance to your address.